Sony is facing a class action lawsuit over a flaw in the PS5 game. But do these accusations have any weight?
Plaintiff Christina Trejo of Illinois filed the lawsuit after discovering that the PS5 was subject to shutting down completely while playing. Court documents (Opens in a new tab) It states that the flaw “affects users’ ability to play video games and threatens the basic function and general use of the PS5.”
As evidence, the document cites a bunch of Amazon customer reviews and Reddit threads over the nearly two years the PS5 has been on sale. The unifying theme of these complaints is that the console turns off randomly, without warning, during gameplay.
Perhaps the most accusation made by Trejo is that Sony intentionally hid this issue, and decided to sell the PS5s regardless. If found guilty, Sony could pay a fine to cover the cost of these defects.
Does the suit have any weight?
This latest lawsuit against Sony isn’t the first time a console manufacturer has been sued for a defect. Previously, Nintendo went to court over the Switch’s Joy-Con drift case, which causes the Nintendo Switch’s boxed consoles to record movement in the analog sticks even when they are not being touched.
In this latter case, it is not entirely accurate to say that Sony has not disclosed information about the PS5 crash defect. By accepting the private lawsuit, Sony’s official support page (Opens in a new tab) It states that consoles that shut down during play are eligible for repair if they are under warranty.
It’s certainly not an issue that ardent PS5 buyers have to deal with in the first place. The lawsuit cites leads as late as July 2022 reporting the problem. This still seems to be an issue for some PS5 owners.
It also appears to be a defect in the console, specifically. Many players are reporting the issue across multiple games. If the defect is not separate from a specific game, this lawsuit could motivate Sony to offer a firmware update in the future.
Generally speaking, consoles are prone to hardware issues like this. And the lawsuit indicates that they should not be allowed to start with such blatant problems.
Sony has done a good job of bringing welcome firmware updates to the PS5, such as the addition of VRR. But there seems to be more work to be done if a good number of users are still reporting such glaring flaws as the subject of this lawsuit.