Xbox Store: How to Fix ‘Oops. Not sure what happened there.’ Error

The Xbox Store interface used to purchase games, downloadable content, in-game purchases, movies, TV shows, game consoles and accessories, and more, is powered by the larger Microsoft Store. While it generally offers an informative and reliable experience for most gamers, the Xbox Store has its fair share of inconsistencies and errors. One of the most annoying things is getting an error message that reads, “Oops. I’m not sure what happened there.”

This error code can be difficult to detect, and it can prevent gamers from buying the best Xbox games. Here is everything you need to know about this frustrating error, and potential ways to fix it or solve the problem altogether.

What is a file ‘Oops. Not sure what happened there.’ Error In the Xbox Store?

“Oops. I’m not sure what happened there.” The error message, sometimes accompanied by the phrase “Try again later.” An annoyingly long and messy error code or message, when trying to make a purchase from the Microsoft Store on Xbox consoles. Seemingly more common on Xbox Series X and Xbox Series S consoles, but still popping up among the older Xbox One family, this error message is either preventing purchases from being made, or preventing purchase confirmation from being provided.

This error message is particularly annoying because, unlike other common errors, it does not come with a specific cause. The error is ambiguous, and it may be unclear how to proceed with the planned purchase. Fortunately, there are a few different potential solutions players can use to contend with, before contacting Xbox Support.

How do I do Fix ‘Oops. Not sure what happened there.’ Error In the Xbox Store?

Unlike many other errors that one might encounter when using an Xbox console, this error does not come for an obvious reason, which means that a solution is often out of reach. This error can appear due to intermittent issues with the Xbox network, problems connecting to the Internet, a problem with choosing to pay, and more. For this reason, there are three solutions you can try before reaching out to Xbox Support (or giving it time to resolve it on its own).

Check purchase

Since this error appears whenever you try to purchase anything from the Microsoft Store on Xbox, it immediately indicates that the purchase failed and did not work. But this is not often the case. Several users reported encountering this error multiple times in quick succession, only to find out later that every purchase ended up charging their account.

If you’re experiencing “Oops. I’m not sure what happened there.” Error When making a purchase from the Microsoft Store, take a minute to check your library (or the game you purchased) to make sure your purchase was not successful despite the no confirmation or error message. Even if it doesn’t appear there, check your Microsoft account and bank account to see if the purchase was made.

If you find that your purchase has been made and deducted from your bank account, it may take some time for it to appear for use on your Xbox console. You’ll have to be patient, here, as additional attempts to make a purchase may result in multiple fees. If the item in question still does not appear after several hours, even though your Microsoft account and bank account reflect the purchase made, contact Xbox Support to resolve the issue.

Check your network

If it is clear that the purchase really failed and did not go through without proper confirmation, your next step is to check the network connection. Our Networking Guide on Xbox Series X | S Everything you need to know about improving your online experience on Xbox. It’s always a good idea to go through this guide to make sure your Xbox’s internet settings are as optimal as possible. However, for a quick potential fix, try these actions:

  • Test your network connection To make sure that your Xbox is connected to the Internet correctly.
    • If you have any issues, Xbox should recommend several troubleshooting methods that you can use to improve connectivity
  • Test your multiplayer connection To make sure that your Xbox is properly connected to the Xbox Network (formerly Xbox Live).
    • If you have any issues, Xbox should recommend several troubleshooting methods that you can use to improve connectivity
    • You can also check to see if the Xbox network is down, which indicates that the situation is out of your control at the moment
  • Restart your router or modem To reset your network, hopefully it will clear up any issues or stuck issues

Once you have done all this, try to make the purchase and see if the error message appears again.

Restart Xbox

If your network connection appears to be fine, your last option is to restart your Xbox console to clear any random software or firmware issues that your console might be affected. While restarting your console may suffice, we suggest a more involved power cycle.

  1. Turn off your Xbox console by Hold down the power button for 10 seconds
  2. Remove your Xbox console from power by Unplug the power cord for at least three minutes
  3. While you wait, it’s often a good idea Restart your internet router for good measure
  4. After the time has elapsed and the Internet connection is back to the Internet, Connect your Xbox console
  5. Press the power button to Turn on your Xbox And wait for the initial boot sequence to clear

After restarting everything, try to make the purchase and see if the error message appears again.

Contact Xbox Support

If all else fails, your last action is to contact Xbox Support to try and rectify the situation. Of course, just waiting a while to see if the problem goes away on its own (it often does) is also an option, but those who need more immediate answers can turn to Xbox Support.

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